About Us
Founded in 2004 and incorporated in 2006, Butterflies Healthcare is an expanding, family run company with a background in Optics and Pharmacy. It was while developing a portfolio of niche optical products that James and Michelle were approached to distribute Eye Care Cosmetics. The manufacturers in France then formulated NATorigin using the same hypo-allergenic techniques.

Dedicated to providing the best in all that we do, our core products cover eyecare, healthcare and beauty.
Vitamin and mineral supplements for macular eye health & dry feeling eyes
Optical/Prescription swimming goggles & diving masks
Contact lens solutions
Cosmetics/skincare for sensitive skin and eyes
Anti-ageing eye drops
Supplements to promote healthy joints & bones

We sell most items through mail order either over the internet, by phone or post but if you are local to us, can visit out premises. Our offices are situated in the hamlet of Warkworth just outside Banbury with views over the idyllic Oxfordshire countryside. Our knowledgeable staff, take and fulfil your orders and pass on any detailed queries they are unable to answer to James and Michelle. They are responsible for the day to day running of the order fulfilment process.

Michelle Sutton (BPharm MRPharmS) is a practising pharmacist who trained at the School of Pharmacy, University of London and has over 20 years experience working in a variety of high street pharmacies. In 2011 she won the Banbury Women in Business Award for an established business. She advises on the use of eye drops, vitamins and supplements, skincare, cosmetics and sensitive skin.

James Sutton (BSc MCOptom) is a practising optometrist who trained at the University of Wales, Cardiff and has over 20 years experience as a high street optician. He applies the knowledge he has gained during this time to offer advice on a range of optical matters including prescription swimming goggles and diving masks, dry eyes, blepharitis, macular degeneration and eye vitamins.

In the case of our key brands we also supply direct to pharmacies, opticians and health stores so they may be available in your local area. Ask your local retailer and if they do not stock our products already, please ask them to contact us on 0845 838 6704 or 0333 700 6704 to place an order and become a stockist.
DISCLAIMER

We provide a range of goods including some natural health solutions. All information and advice provided (Information) is given in good faith based entirely on published research and in accordance with the data supplied by the manufacturer. No claim is made that any product is certain to alleviate, improve or cure any condition. The Information is only meant as a guide, and is not, nor is it intended to be, a substitute for seeking proper medical advice. Your doctor or other healthcare professional should always be consulted in relation to any medical condition you may have and certainly before following any Information or using any products supplied by us.

The information contained therein may contain unintentional inaccuracies and/or typographical errors. Any liability for any such inaccuracies or errors, however arising, is expressly excluded to the fullest extent permitted by law - this does not affect your statutory rights. In the event of a mistake you will be contacted with a full explanation and a correction. The information displayed is not an offer for sale and no contract will exist between us until we have received and accepted your order.

A reference on our sites to any persons, goods, web sites or services does not constitute or imply their endorsement, recommendation or favouring by any of the manufacturers, its employees, agents or sub-contractors. We acknowledge all trademarks.

TERMS OF SALE

PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY FOR FUTURE REFERENCE.

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue for details of the goods we provide and their prices. Click on any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Shipping And Handling
UK  3.00 2nd class (4-5 working days)
FREE FOR ORDERS OVER 35
4.00 1st class (1-2 working days)
8.00 Special Delivery or APC overnight* (next working day)
 
Non-UK  10.00 to selected countries within the EU
15.00 for the rest of the world
Delivery Schedule
We aim to despatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).

* Special Delivery/APC Overnight does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Delivery/APC Overnight do not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

We DO NOT deliver to shipping houses such as Aramex House.

International orders can take up to 28 days to arrive. If we are out of stock of any items you will be informed via email.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices quoted include VAT where appropiate. This is the current standard rate on most items and 7.45% on ophthalmic items (contact lenses, sports eyewear, frames etc).
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet and our shopping system is PCI DSS compliant. All payments are handled by Actinic Payments, RBS Wordpay or PayPal and we do not store your credit card details.

When you enter the checkout phase of our site you will be transferred to the secure server of the payment provider you have selected and your browser will activate the "LOCK" icon. This assures you that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.
Guarantee
You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods.

To exercise your right of cancellation, you must give written notice to us by post or e-mail to the address or e-mail address shown above, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract we will refund or recredit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Governing Law
These terms of sale and the supply of any goods will be subject to English Law, and the English Courts will have exclusive jurisdiction in respect of any dispute arising from the contract.
Reaching Us
If you need to reach us, our contact details are:
Butterflies Healthcare Ltd
The Granary
Manor Park
Warkworth
Banbury
OX17 2AG

Email:
We aim to respond to all email enquiries within 24 hours.

Phone: 
 
0330* 660 0795
0845 094 0795
Fax: 0845 838 6714

VAT registration number 807 8572 03
Butterflies Healthcare Ltd is a company registered in England and Wales with company number 5475756

* 0333 numbers are charged at national call rates but can be included as part of any inclusive call minutes or discounts unlike 0800, 0845 & 0870 numbers.
Privacy Policy
All data collected by this website is managed by Butterflies Healthcare Ltd. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not store credit card details.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

On completion of your order you will be sent an email giving you the option to stay a member of our email mailing list. We use this list to keep you up to date with product information or special offers. This list is never passed to any third parties and each email you receive will contain a link to your preference centre where you can manage which emails you receive or unsubscribe completely.

Your contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

We use Google Analytics on our website which uses cookies to collect anonymous data about visitors. It records information such as: What website you came from to get here; How long you stay for; What kind of computer you’re using; and various other anonymous details. This information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and writing. We occasionally compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting and the details are never passed to anyone out side of the company.

We also use 'AddThis' on our website which uses cookies to enable sharing of data on various social media platforms. Details of the how the information is collected, used and how to opt out can be found on the AddThis website www.addthis.com/privacy.

You have the right to see any stored personal data we keep about you and the right to have this corrected, blocked or deleted.
Returns Policy
You have the right to cancel the contract at any time up to the end of 14 days after the day on which you receive the goods. To exercise your right of cancellation, you must give written notice to us by post or e-mail giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract we will refund or re-credit you with 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, we may charge you a sum not exceeding the direct cost of recovering the goods.

Should you find any fault with your goods then simply return them to us explaining the problem. We will then either rectify the matter or offer a full refund. While in your care we would expect you to look after the goods and return them to us either in the original packaging or other suitable material.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms
Full payment required at the time of order. Please note that credit card statements will be debited under the name of 'Butterflies Healthcare'.
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